Last year, the HKMA commissioned a study into the application of Artificial Intelligence technology (AI) in the Hong Kong banking industry. The report, published on 23 December 2019, summarises insights from academics and industry experts on AI. One key finding was that almost 90% of the surveyed retail banks had adopted or planned to adopt AI applications. 95% of banks which had adopted AI expressed their intention to use AI to shape their corporate strategy, mainly prompted by the need to improve customer experience, stay cost effective and better manage risk.
To help the banking industry understand the risk and potential of AI, the report covered the latest development trends, potential use cases, status of AI development in banking, challenges and considerations in designing and deploying the technology, as well as the market outlook.
This report is the first in a series of AI-related publications produced by the HKMA. The full report can be accessed here.