Responsibilities:

• Handle queries from secretarial staff/fee earners regarding client payment status upon request
• Send unpaid bills listing to secretarial staff/fee earners on requested basis
• Assist in monthly reports (debt & provision summary, WIP balances, etc) for Hong Kong to management
• Make telephone call to clients, send reminders for bills recovery
• Review and clear long aging disbursement/WIP/unpaid bills/client money
• Work closely with fee earners on dispute resolution
• Other duties as appointed by the line manager

Requirements:

• University graduate processes Accounting degree or equivalent qualification
• At least 5 years relevant experience working independently with an multicultural environment
• Mix of supervisory and hands-on skill required
• Good command of written and spoken English and Chinese (Cantonese and Mandarin)
• Proficient in PC operations, MS Office applications, Chinese Word Processing
• Strong numerical sense, efficient and work well with all level of people
• Initiative, highly driven and organized

Requirements:

• Diploma or above in Accounting or related discipline  
• At least 3 years relevant experience in sizable companies or professional services industry
• Good command in both English and Chinese languages
• Proficient in using MS applications especially in Excel and accounting software, preferably has experience with 3E system
• Attention to detail, organized, hardworking, responsible, self-motivated and able to work under pressure
• Immediately available

Key Responsibilities:

• Hands on implementation of projects including system and integration design, implementation, testing, deployment, delivery, technical training and second or third level support
• Design, implementation and testing of adapters for new and existing systems
• Work with software vendors on application architectural design for new systems and refactoring of existing applications and plan for migration
• Ensure new solutions are aligned with corporate technological vision and direction to meet and support both company business strategic and operational goals
• Assess business/technical feasibility and impacts on future and current systems, recommending solutions and priorities, determining and coordinating resource requirements
• Create technical specifications and designs, work closely with vendors and internal engineers for implementation
• Act as the focal point for enterprise architecture and provide guidance and consultation to individuals and groups to ensure ongoing projects and initiatives in alignment with IT standards
• Prepare technical documentation on system design and integration

Hiring Requirements:

• University degree holder in Computer Science, Information Technology or related disciplines
• Minimum 5 years of solid IT experience with at least:
• 2 years in IT solution architecture design
• 3 years in software implementation projects
• Strong innovation and technology architecture concepts. Passion for modern and emerging technologies as well as good understanding of legal technologies 
• Expertise and practical experience in the following:
• Windows server
• SQL Server
• Biztalk
• IIS
• Powershell
• Common languages, such as Java, C#, XML, HTML, Javascript, VBA, SQL and JSON
• Knowledge in the following:
• TCP/IP networks
• High availability and backup solutions
• Server virtualization
• Performance monitoring and load balancing
• Cloud computing
• Security and firewall
• Excellent troubleshooting
• Ability to work well with employees and user community at all levels of the company, especially with key stakeholders and management
• Strong analytical mindset and able to manage complexity with good problem solving skills
• Good communication skills in English and Cantonese

Report to: IT Client Services Manager

Scope:

This job has two parts. The first part is as a member of the IT Service Centre support team. This team is key to helping provide Deacons staff with a quality IT support service. They provide 1^st and 2^nd line support to our internal customers. They help resolve IT issues in a timely fashion and escalate problem as required to other teams within ISD. The second part of this role is training development and delivery. This involves working with the team to identify areas to train end-users on to help them better leverage our systems. They will help develop training materials around this and then do the training delivery. They will help grow the body of training materials and the training catalogue within the IT department.

The person filling this role must be a good communicator and a good listener who takes time to understand the users problems before recommending a solution. They must be able to understand the users’ issues and provide accurate advice to assist.

We aim to make the role varied and exciting by ensure that at times the successful candidate is asked to get involved in other activities including developing helpdesk procedures, SOP, and other project work. Training and development to help the candidate progress in their career will be provided.

Responsibility:

This will include activities as follows:

• 1^st line and 2^nd line support to internal users
• Help other ITSC members resolve calls or decide if the call needs further escalation
• Keep the ITSC Manager and other management informed of any unusual issues or trends
• Provide guidance to users on ‘How do I’ questions
• Escalate calls to 3^rd level team as required making a decisions as to which team to escalate this to
• Help develop training materials in different formats (for the right candidate we can grow them in this area if they have limited experience).
• Deliver end user training
• The successful candidate will get involved in project introducing new technology to the firm and other stretch targets as assigned by their manager.

Skills Required:

The successful candidate will display the following attributes:

• Five or more years’ experience in an equivalent role.
• Strong communication skills
• Service orientated
• Training delivery experience
• Training material development would be an advantage but not essential. The correct candidate will be given training in this area if needed.
• Pro-active at exploring the capabilities of existing products in use at Deacons
• When bot servicing users willing to self-teach and use their time effectively.
• Very strong knowledge of Microsoft Office 2013
• Very good knowledge of Windows 7
• Knowledge of the following products will also be an advantage:
• Worksite
• Document management systems
• Workshare
• Trackit
• Strong English speaking skills
• Strong Cantonese speaking skills
• Spoken Mandarin skills would be an advantage but not essential
• Excellent troubleshooting skill
• Very good person skills. The candidate must be able to relate to the issue the users has and help ensure they get a satisfactory resolution
• The candidate must be very customer orientated
• Law firm experience would be an advantage but not mandatory

We are looking for an Assistant Human Resources Manager to provide valuable guidelines on how to manage, evaluate and retain employees.

This role is responsible for, but not limited to research performance evaluation methods and designing company policies. To be successful in this role, you should have an academic and professional background in HR, along with good understanding of labor legislation.

Responsibilities:

• Research and recommend performance evaluation methods (e.g. employee appraisal systems)
• Design and help implement company policies
• In-charge of visa applications and renewals
• Deal with practising certificates of all professional bodies
• Conduct internal surveys to gather employee feedback and identify areas of improvement
• Suggest new HR technology solutions to improve day-to-day operations (e.g. HR softwares)
• Monitor key recruiting metrics, like turnover and retention rates
• Address employee requests and potential issues (e.g. grievances)
• Assist in organizing employer branding initiatives
• Act as the point of contact for all relevant parties: - e.g. employees and other HR team members

Requirements:

• Minimum 8 years of all-rounded experience in Legal industry is preferred
• Proven work experience as an HR Advisor, HR Consultant or similar role
• Well-versed in both HK employment ordinance, tax regulations and law society regulations
• Ability to design clear and fair company policies
• Excellent interpersonal and communication skills
• Problem-solving attitude
• Degree in HRM or any related disciplines

Responsibilities:

• Hands-on experience in HR operations
• Prepare various HR reports and analysis for management review
• Assist in handling ad hoc projects as assigned

• Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
• Conduct reference or background or salary checks on job applicants.
• Analyse employment-related data and prepare required reports.

Requirements:                              

• Degree in HRM or any related disciplines
• Minimum 5 years of all-rounded experience in Legal industry is preferred
• Well-versed in both HK employment ordinance and tax regulations
• Proficient in MS Office, including Word and Excel
• Able to work under pressure and meet tight deadlines
• Good command of written and spoken English and Chinese

We are seeking an experienced and enthusiastic Head of Business Development to support our business development team.  Working closely with partners and key members of the support team, you will have a solid background in both strategic and operational marketing plus communications. 

The successful candidate will report to the Director of Operations and work closely with the whole BD team in order to deliver first class business solutions.

Key Responsibilities:

Market strategy and planning:

• Tracking, measuring, and developing metrics for reporting to relevant stakeholders
• Developing marketing strategies and plans for the Firm
• Preparing annual BD budget

Client portfolio and key account management:

• Planning and decision making on the Firm’s client portfolio strategy

Brand management:

• Developing the key positioning and messaging statements the Firm wants to project externally and internally

Communications:

• Management of all internal and external communication

Business Development:

• Supporting the sales cycle
• Responsible for the delivery of programmes and initiatives to grow revenue streams

Management:

• Managing a team to execute BD, marketing and communications activities for the Firm
• Initiating, developing and managing projects to improve delivery of routine BD services
• Developing an internal network with partners, associates, Knowledge Management lawyers and other business support functions to ensure coordinated activities across the Firm
• Developing an external network among the press and legal sector to develop a broader perspective of the market

Key Skills & Requirements:

• Degree educated, ideally with post-graduate qualification or MBA
• Extensive experience of client and business development, and client account/relationship management experience, at least partly gained in the legal sector.  This must include prior experience of servicing clients at a senior level, including analysis of client needs, building value propositions and writing business development proposals
• Experience of strategic planning and analysis, project management and implementation
• Business language proficiency in Mandarin or Cantonese (besides English) is preferred but is not required or expected
• Experience in Hong Kong and/or China is desirable
• Experience with managing a team of people and significant budgets
• Experience of working in roles that require buy-in and engagement of senior management or partners
• Experience managing PR and/or communications staff
• Formal marketing qualifications and/or significant on the job experience

Deacons

For more than 165 years, our lawyers have dedicated themselves to delivering high quality legal advice. We are Hong Kong’s oldest, independent law firm with deep roots in the community and a profound understanding of its legal, cultural and business environment. With over 630 dynamic people, we are consistently ranked among the top law firms in Hong Kong across all major practice areas by market-leading legal directories and publications.

Deacons Academy is the professional development and training function of the firm. It is responsible for developing high calibre professional staff so that they can serve clients successfully. Deacons Academy aligns training with the business goals of the firm while also ensuring all of the Law Society of Hong Kong’s CPD and RME requirements are met.

Key Responsibilities

Work closely with the Learning and Development team leader by assisting in the successful execution of the firm’s professional development strategy and training programs. This includes helping raise the profile of Deacons Academy within the firm, managing the different learning activities and related logistics i.e. liaising with the Law Society of Hong Kong, classroom training with internal and external trainers, Learning Management System, eLearning and blended learning.

Duties

• Manage all logistics including pre-course communications and CPD/RME applications with the Law Society of Hong Kong
• Manage the setup of course registrations and monitor attendance
• Organise training venue management and setup
• Manage all post-course administration tasks in accordance with the requirements of the Law Society of Hong Kong
• Manage the Learning Management System – maintenance, administration and running reports
• Support related initiatives across Deacons Academy to ensure the right solutions are in place to address relevant needs
• Handle any other ad hoc duties as assigned

Skills

• Degree in Business Administration, Human Resources Management, Training or other related disciplines
• At least 2 - 3 years of working experience with an administration and training background
• Project management, program administration skills
• Strong proficiency in MS Word, Excel, Outlook and PowerPoint
• Learning Management Systems experience preferred
• Quality and detail oriented, ability to work independently
• Good team player and can-do attitude with a strong passion to engage in talent development
• Effective communicator and active listener with the ability to respond to others and develop ideas
• Fluent in both spoken and written English and Cantonese (Mandarin optional)