Responsibilities:

• Handle queries from secretarial staff/fee earners regarding client payment status upon request
• Send unpaid bills listing to secretarial staff/fee earners on requested basis
• Assist in monthly reports (debt & provision summary, WIP balances, etc) for Hong Kong to management
• Make telephone call to clients, send reminders for bills recovery
• Review and clear long aging disbursement/WIP/unpaid bills/client money
• Work closely with fee earners on dispute resolution
• Other duties as appointed by the line manager

Requirements:

• University graduate processes Accounting degree or equivalent qualification
• At least 5 years relevant experience working independently with an multicultural environment
• Mix of supervisory and hands-on skill required
• Good command of written and spoken English and Chinese (Cantonese and Mandarin)
• Proficient in PC operations, MS Office applications, Chinese Word Processing
• Strong numerical sense, efficient and work well with all level of people
• Initiative, highly driven and organized

Requirements:

• Diploma or above in Accounting or related discipline  
• At least 3 years relevant experience in sizable companies or professional services industry
• Good command in both English and Chinese languages
• Proficient in using MS applications especially in Excel and accounting software, preferably has experience with 3E system
• Attention to detail, organized, hardworking, responsible, self-motivated and able to work under pressure
• Immediately available

Key Responsibilities:

• Hands on implementation of projects including system and integration design, implementation, testing, deployment, delivery, technical training and second or third level support
• Design, implementation and testing of adapters for new and existing systems
• Work with software vendors on application architectural design for new systems and refactoring of existing applications and plan for migration
• Ensure new solutions are aligned with corporate technological vision and direction to meet and support both company business strategic and operational goals
• Assess business/technical feasibility and impacts on future and current systems, recommending solutions and priorities, determining and coordinating resource requirements
• Create technical specifications and designs, work closely with vendors and internal engineers for implementation
• Act as the focal point for enterprise architecture and provide guidance and consultation to individuals and groups to ensure ongoing projects and initiatives in alignment with IT standards
• Prepare technical documentation on system design and integration

Hiring Requirements:

• University degree holder in Computer Science, Information Technology or related disciplines
• Minimum 5 years of solid IT experience with at least:
• 2 years in IT solution architecture design
• 3 years in software implementation projects
• Strong innovation and technology architecture concepts. Passion for modern and emerging technologies as well as good understanding of legal technologies 
• Expertise and practical experience in the following:
• Windows server
• SQL Server
• Biztalk
• IIS
• Powershell
• Common languages, such as Java, C#, XML, HTML, Javascript, VBA, SQL and JSON
• Knowledge in the following:
• TCP/IP networks
• High availability and backup solutions
• Server virtualization
• Performance monitoring and load balancing
• Cloud computing
• Security and firewall
• Excellent troubleshooting
• Ability to work well with employees and user community at all levels of the company, especially with key stakeholders and management
• Strong analytical mindset and able to manage complexity with good problem solving skills
• Good communication skills in English and Cantonese

Report to: IT Client Services Manager

Scope:

This job has two parts. The first part is as a member of the IT Service Centre support team. This team is key to helping provide Deacons staff with a quality IT support service. They provide 1^st and 2^nd line support to our internal customers. They help resolve IT issues in a timely fashion and escalate problem as required to other teams within ISD. The second part of this role is training development and delivery. This involves working with the team to identify areas to train end-users on to help them better leverage our systems. They will help develop training materials around this and then do the training delivery. They will help grow the body of training materials and the training catalogue within the IT department.

The person filling this role must be a good communicator and a good listener who takes time to understand the users problems before recommending a solution. They must be able to understand the users’ issues and provide accurate advice to assist.

We aim to make the role varied and exciting by ensure that at times the successful candidate is asked to get involved in other activities including developing helpdesk procedures, SOP, and other project work. Training and development to help the candidate progress in their career will be provided.

Responsibility:

This will include activities as follows:

• 1^st line and 2^nd line support to internal users
• Help other ITSC members resolve calls or decide if the call needs further escalation
• Keep the ITSC Manager and other management informed of any unusual issues or trends
• Provide guidance to users on ‘How do I’ questions
• Escalate calls to 3^rd level team as required making a decisions as to which team to escalate this to
• Help develop training materials in different formats (for the right candidate we can grow them in this area if they have limited experience).
• Deliver end user training
• The successful candidate will get involved in project introducing new technology to the firm and other stretch targets as assigned by their manager.

Skills Required:

The successful candidate will display the following attributes:

• Five or more years’ experience in an equivalent role.
• Strong communication skills
• Service orientated
• Training delivery experience
• Training material development would be an advantage but not essential. The correct candidate will be given training in this area if needed.
• Pro-active at exploring the capabilities of existing products in use at Deacons
• When bot servicing users willing to self-teach and use their time effectively.
• Very strong knowledge of Microsoft Office 2013
• Very good knowledge of Windows 7
• Knowledge of the following products will also be an advantage:
• Worksite
• Document management systems
• Workshare
• Trackit
• Strong English speaking skills
• Strong Cantonese speaking skills
• Spoken Mandarin skills would be an advantage but not essential
• Excellent troubleshooting skill
• Very good person skills. The candidate must be able to relate to the issue the users has and help ensure they get a satisfactory resolution
• The candidate must be very customer orientated
• Law firm experience would be an advantage but not mandatory