Responsibilities:

• Handle queries from secretarial staff/fee earners regarding client payment status upon request
• Send unpaid bills listing to secretarial staff/fee earners on requested basis
• Assist in monthly reports (debt & provision summary, WIP balances, etc) for Hong Kong to management
• Make telephone call to clients, send reminders for bills recovery
• Review and clear long aging disbursement/WIP/unpaid bills/client money
• Work closely with fee earners on dispute resolution
• Other duties as appointed by the line manager

Requirements:

• University graduate processes Accounting degree or equivalent qualification
• At least 5 years relevant experience working independently with an multicultural environment
• Mix of supervisory and hands-on skill required
• Good command of written and spoken English and Chinese (Cantonese and Mandarin)
• Proficient in PC operations, MS Office applications, Chinese Word Processing
• Strong numerical sense, efficient and work well with all level of people
• Initiative, highly driven and organized

Requirements:

• Diploma or above in Accounting or related discipline  
• At least 3 years relevant experience in sizable companies or professional services industry
• Good command in both English and Chinese languages
• Proficient in using MS applications especially in Excel and accounting software, preferably has experience with 3E system
• Attention to detail, organized, hardworking, responsible, self-motivated and able to work under pressure
• Immediately available

The Application Specialist will assist the Information System management team to provide technical, procedural and process support for business applications by analysing business requirements and developing solutions for the firm.

Candidate with less experience will be considered for the Application Engineer position.

The job duties initially include but not limited to the following:

Support:

• Provide 3rd level product/application support for business applications including document management, email management, practice management, knowledge management, CRM and intranet.
• Investigate application issues and engage internal teams and/or third party vendors as appropriate to ensure resolution is reached
• Collaborate with IT help desk, infrastructure team and application team to exercise support processes
• Participate in incident and problem management process

Analysis/Development:

• Develop product requirements and functional requirements for new functionalities to meet user requirements
• Provides business analysis of problems and new requests
• Produce solutions which provide good user interface and user experience
• Work with business users to understand workflow processes to ensure implementation of developed changes satisfy stated needs
• Work with colleagues and business users to develop requirements for new products and services
• Analyse and assess existing system capabilities and requirements, identify areas for system / application improvement and make recommendations for modifications and / or upgrades

Development Skills:

• Solid knowledge of MS SQL programming
• Good knowledge of desktop products especially from Microsoft and how to leverage these to their full advantage
• Experience of working with Office macro, template and code

Other:

• Manage all documentation in relation to the above duties
• Other duties may be directed by the management team from time to time

Qualifications:

• Law firm experience desirable but not essential
• Bachelor's degree in Computer Science, Information Systems or related discipline
• 5+ years of experience in development and supporting applications
• Strong knowledge of IT systems, Microsoft Windows based applications
• Established experience in diagnosing and resolving technical problems
• Hands on experience in process automation, best practice approach, technology efficiency and effectiveness
• Able to work in a project environment and meet tight deadlines
• Good communication and documentation skills
• Self-motivated and detail oriented

Scope:
As a member of the IT Service Centre support team this role is key to provide Deacons staff with a quality IT support service. They will provide 1st and 2nd line support to our internal customers. They will either help resolve the issue in a timely manner or escalate the problem to other teams within ISD as needed. They must bring major issues to the attention to the management team as needed. The person filling this role must be a good communicator and a good listener who takes time to understand the users problems before recommending a solution. They must be able to understand the users’ issues and provide accurate advice to assist.

We aim to make the role varied and exciting by ensure that at times the successful candidate is asked to get involved in other activities including developing SOP, checklist and other project work. Training and development to help the candidate progress in their career will be provided.

Responsibility:
To provide 1st and 2nd line support to our internal customers, and escalate issues to other teams as required. This will include activities as follows:

• 1st line and 2nd line support to internal users to both Hong Kong and PRC users
• Help other ITSC members resolve calls or decide if the call needs further escalation
• Keep the management informed of any unusual issues or trends
• Provide guidance to users on ‘How do I’ questions
• Escalate calls to 3rd level team as required making a decisions as to which team to escalate the problem to
• Provide supports to all kinds of conference activities
• The successful candidate will get involved in project introducing new technology to the firm and other stretch targets as assigned by their manager

Skills Required:
The successful candidate will display the following attributes:

• Good sense of troubleshooting and multi-tasking skills
• Pro-active at exploring the capabilities of existing products in use at Deacons
• Excellent person skills. The candidate must be very customer and service orientated, able to relate to the issue the users has and help ensure they get a satisfactory resolution
• Willing to take initiative and be a good self-learner
• Good communication skills
• Strong English and Cantonese speaking skills
• Spoken Mandarin skills would be an advantage
• Good knowledge on networking support
• Good knowledge on Microsoft Windows 10 and Microsoft Office 2013
• Strong knowledge of the following products will also be an advantage:

• Cisco IP phone system
• Worksite - Document management system
• Workshare
• Blackberry and Mobile Device
• Citrix
• Cisco WebEx and other video conferencing software
• Elite 3E

• Law firm experience would be an advantage but not essential