Report to: Head of IT Committee / Director of Operations

Scope: 

The successful candidate will be responsible for the IS department in Deacons, reporting directly to Head of the IT Committee, Joseph Kwan Partner, and the Director of Operations, Anders Fernstroem. The new Head of IS will be instrumental in delivering new service and products to in the firm alongside with the team of 25 people.

Responsibilities:

• Support and manage the line mangers in their day-to-day tasks
• Oversees IT workforce management, including the sourcing, training and development of staff.
• Ultimately responsible for delivery of services and enhancements, driven through various projects, to the firm
• Advise IT Committee and the firm on technology trends and best practices
• Responsible for building the annual IT budget, and to deliver within set parameters
• Ensure that daily, weekly, and monthly tasks are conducted as required
• Point of contact for any escalated problems within systems management, daily delivery or any IT-related project
• Produce relevant  KPIs for presentation to the Steering Group
• Work with the line mangers to enhance service across the teams including:
  • IT training services
  • Enhance and streamline helpdesk services
  • Team knowledge management including standard responses to issues raised by users
  • Enhance our use of the current ticketing system
  • User education and reduce IT calls in the long run

Other Job Duties:

• Manage the development, deployment, monitoring, maintenance, upgrading and support of organisational IT systems. This will include network infrastructure, operating systems, servers, PCs, software apps, telephones and peripherals.
• Design, develop, implement and coordinate relevant policies, and procedures
• Negotiating with suppliers of hardware and software to get the best deal, including external support, and being responsible for contracting consultants and making service agreements.
• Provide anchoring to local functions (e.g. HR, Accounts, Payroll, Business Developments, and Facilities Mgmt. etc.)
• Proactively identifying problematic areas and implementing strategic solutions in time,
• Adopt and adapt firm IT processes and standards to address the business needs.
• Be aware of the key risks, major incidents, key changes, audit observations status, regulatory compliance and policy requirements.
• Manage and respond to question from clients on topics, such as IT policies, cyber security, Personal Data (Privacy) Ordinance, GDPR, etc.
• Oversees performance management frameworks and metrics — to ensure the IT organization delivers value to the firm
• Management of designated projects with vendors
• Continuously work on service levels, setting the right level

Requirements: The successful candidate will display the following attributes:

• Degree educated
• 10 years or more years’ experience in IT
• Experience in managing senior and junior IT-staff
• Solid project management skills
• Strong analytical skills
• Strong communication skills
• Process orientated
• Service orientated
• Self-motivated, able to work under pressure and on a tight timeline
• High-level knowledge of IT backend systems
  • Mail systems
  • Structured and unstructured databases
  • Firewall system and networks
  • IT security
• High-level knowledge in software technologies
• Extensive knowledge and experience of similar role
• Strong English documentation skills
• Good English speaking and writing skills
• Experience of working with senior management
• Experience of budgeting
• Law firm experience is not a must, other backgrounds more than welcome

Salary: Dependent on skills and experience

Report to: Head of IS

Scope:

Responsible for most projects within the IT space. This role will ensure that work is delivered on time, on budget and meeting the project scope. Co-ordination of various ongoing and future projects. The role is varied with plenty of scope for development and will help the project teams to deliver a quality IS service to the firm. The successful applicant will need to become familiar with the subject matter of various projects rather than just manage the activities.

Responsibility: 

To provide project management skills within the team. This will include activities as follows: 

• Directly manage major project work within the department and guide other more junior project managers
• Ensure that all projects are delivered in a timely fashion, on budget and with minimum negative impact to our internal clients
• Report project progress to the Head of IS, steering groups, and other parties as needed
• Drive project management and best practise throughout the team
• Liaise with other departments as need to coordinate project resources
• Address any issue, risks and other obstacles to project delivery

Skills Required:

The successful candidate will display the following attributes:

• Degree educated
• Five or more years’ experience in an equivalent role
• Solid experience in team management skills
• Strong project management skills
• Strong communication skills
• Process orientated
• Service orientated
• Strong knowledge of Microsoft Project 
• Good documentation skills
• Good English speaking and writing skills
• Good vendor management skills and motivated to deliver
• Experience of working with senior management
• Law firm experience would be an advantage but not mandatory

Salary:

Dependent on skills and experience

Responsibilities:

• Provide administrative support to the Human Resources team
• Assist the whole HR team in data entry and preparation work
• Maintain HR records, including attendance, leave and filing system
• Provide secretarial support to Head of Human Resources
• Assist in ad-hoc projects as required

Requirements:

• Degree or diploma holder in Human Resources Management or related disciplines
• 1 year relevant work experience in human resources/ personnel matters, but fresh graduate will also be considered
• Good communication, presentation and interpersonal skills
• Self-motivated, detail-minded and a good team player
• Willing to learn and to take extra duties 
• Good command of written English and Chinese
• Proficiency in MS Office, including Word, Excel and PowerPoint
• Immediate available will be an advantage

Responsibilities:

• Handle queries from secretarial staff/fee earners regarding client payment status upon request
• Send unpaid bills listing to secretarial staff/fee earners on requested basis
• Assist in monthly reports (debt & provision summary, WIP balances, etc) for Hong Kong to management
• Make telephone call to clients, send reminders for bills recovery
• Review and clear long aging disbursement/WIP/unpaid bills/client money
• Work closely with fee earners on dispute resolution
• Other duties as appointed by the line manager

Requirements:

• University graduate processes Accounting degree or equivalent qualification
• At least 5 years relevant experience working independently with an multicultural environment
• Mix of supervisory and hands-on skill required
• Good command of written and spoken English and Chinese (Cantonese and Mandarin)
• Proficient in PC operations, MS Office applications, Chinese Word Processing
• Strong numerical sense, efficient and work well with all level of people
• Initiative, highly driven and organized

Responsibilities:

• Technically manage and oversee the firm's KM functions, operations and system on behalf of the users' view
• Promote knowledge sharing and provide trainings on intranet and internet legal resources to fee earners
• Tracking and troubleshooting of online resources
• Liaise and meeting closely with the PSLs on firm-wide projects
• Maintain and update knowledge databases : Cases, articles, news and passwords
• Administer binding of legal journals, circulation of daily newspapers and new book processing
• Manage any special projects when required

Requirements:

• Strong IT skills, preferably with experience of knowledge management system, IT and project management
• University degree in library science or information science with work experience in legal field
• Experience in training professionals
• Initiative, independence, responsible, passionate and self-motivated
• Good command of English and Chinese, proficiency in Putonghua is an advantage

Responsibilities

The main responsibilities are the following activities:

• Be part of desktop deployment projects
• Ensure the Deacons desktop is kept up to date as new version of software are released
• Manage mobile devices
• Troubleshoot, diagnose and resolve standard desktop application issues - MS Office 2013, Citrix, Windows 7/10 and custom applications
• Work as 3^rd level supports to ensure incidents are resolved with proper documented actions and resolutions
• Identify reoccurring incidents and work with other IT teams for permanent resolutions

Requirements:

The successful candidate will display the following attributes:

• Degree holder with 3 years of experience in IT desktop support
• Relevant experience of software deployment systems and software packaging
• Relevant experience of desktop build methods
• Practical knowledge of PC hardware configuration and setup
• Practical knowledge of Microsoft Active Directory and network infrastructure so as to perform basic problem solving
• Good problem management and troubleshooting skills
• Good documentation skills
• Work as a team player and willing to share ideas
• Can work independently to meet agreed deadline
• Ability to take on other responsibilities
• Good troubleshooting skills with focus on attention to details
• Fluency in written and spoken English

Requirements:

• Diploma or above in Accounting or related discipline  
• At least 3 years relevant experience in sizable companies or professional services industry
• Good command in both English and Chinese languages
• Proficient in using MS applications especially in Excel and accounting software, preferably has experience with 3E system
• Attention to detail, organized, hardworking, responsible, self-motivated and able to work under pressure
• Immediately available

Responsibilities: 

• Preparing and drafting bills for approval, finalizing and sending approved bills to clients for payments
• Maintained all data and matter files properly on Elite/Inprotech and BTMA/DHK systems

Requirements:

• Secondary graduate or above
• Relevant experience with accounting/e-billing systems, well versed in MS Word, Excel and Chinese Word Processing
• Good command in both the English and Chinese languages
• Organized and self-motivated
• Willingness to learn and proactive
• Willingness to work overtime

Report to: Infrastructure Manager

Highlight:

• The Infrastructure team provides 3rd level support for the back systems in Deacons. This role will focus on design, setup, and maintain firm wise MS SQL system.
• Experience of law firms would be advantageous but not essential.

 Responsibility:

• Database design and administration
• Database performance management
• Database capacity planning
• Database Backup and restoration
• Security patch management
• Security Access control
• Disaster recovery planning

Requirements:

• Degree holder
• 10+ years of experience in database administration
• Microsoft Certified Solutions Expert (MCSE) in SQL Server 2012 / 2016
• A good understanding of general network topics such as TCP/IP, DNS, DHCP, LANS and WANs.
• Demonstrate a good approach to rapid troubleshooting
• Able to document solutions and system design
• Knowledge in the following at least some of products shown below:
• Exchange servers
• VMware    
• Document management systems
• Able to work as a team player and willing to share ideas
• Fluency in written and spoken English